{"id":15391,"date":"2025-11-10T13:19:56","date_gmt":"2025-11-10T13:19:56","guid":{"rendered":"https:\/\/teamative.com\/leistung\/servicenow-itsm-en\/"},"modified":"2025-11-10T16:42:35","modified_gmt":"2025-11-10T16:42:35","slug":"itsm","status":"publish","type":"leistung","link":"https:\/\/staging-mk2234.teamative.com\/en\/portfolio\/servicenow\/itsm\/","title":{"rendered":"ServiceNow ITSM EN"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15391\" class=\"elementor elementor-15391 elementor-14492\" data-elementor-post-type=\"leistung\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55094282 e-con-full e-flex e-con e-parent\" data-id=\"55094282\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7966deaa elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"7966deaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1325\" height=\"718\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2025\/06\/Naearshore.jpg\" class=\"attachment-1536x1536 size-1536x1536 wp-image-12778\" alt=\"\" srcset=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2025\/06\/Naearshore.jpg 1325w, https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2025\/06\/Naearshore-300x163.jpg 300w, https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2025\/06\/Naearshore-1024x555.jpg 1024w, https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2025\/06\/Naearshore-768x416.jpg 768w\" sizes=\"(max-width: 1325px) 100vw, 1325px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1eb09f9b e-flex e-con-boxed e-con e-parent\" data-id=\"1eb09f9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-334f8fd3 elementor-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"334f8fd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/staging-mk2234.teamative.com\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-329bb42c default-section-spacing e-flex e-con-boxed e-con e-parent\" data-id=\"329bb42c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4666e27e elementor-widget__width-auto animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4666e27e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">ServiceNow ITSM<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f706ded elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1f706ded\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Optimization and automation of your IT service processes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1526e1 animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e1526e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT service management (ITSM) is a strategic approach to designing, managing, and delivering IT services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2184b10c default-section-spacing animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"2184b10c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-22230b27 e-con-full team-box e-flex e-con e-child\" data-id=\"22230b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eef4d8e team-tag elementor-widget elementor-widget-heading\" data-id=\"6eef4d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Our offer<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72c4c585 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"72c4c585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Improvement of your quality and speed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d1459ee e-con-full e-flex e-con e-child\" data-id=\"4d1459ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1426edc5 elementor-widget elementor-widget-ucaddon_accordion\" data-id=\"1426edc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Accordion -->\n<style>\/* widget: Accordion *\/\n\n#uc_accordion_elementor_1426edc5 {\n  width: 100%;\n  height: 100%;\n  overflow: hidden;\n  display: flex;\n  flex-direction: column;\n  gap: 10px;\n}\n\n#uc_accordion_elementor_1426edc5 .accordion-item {\n  background-color: var(--warm-white);\n  border-radius: var(--default-border-radius);\n  flex-grow: 1;\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n  align-items: center;\n}\n\n.accordion-white #uc_accordion_elementor_1426edc5 .accordion-item {\n  background-color: #ffffff!important;\n}\n\n\n#uc_accordion_elementor_1426edc5 .accordion-header.active {\n  color: var(--lime-green);\n}\n\n#uc_accordion_elementor_1426edc5 .accordion-header {\n  margin: 0;\n  width: 100%;\n  border: none;\n  outline: none;\n  padding: 20px;\n  text-align: left;\n  cursor: pointer;\n  transition: background-color 0.3s ease;\n  display: flex;\n  justify-content: space-between;\n  align-items: center;\n  border-radius: var(--default-border-radius);\n}\n\n#uc_accordion_elementor_1426edc5 .accordion-content {\n  max-height: 0;\n  overflow: hidden;\n  transition: max-height 0.3s ease;\n  padding: 0 20px;\n}\n\n#uc_accordion_elementor_1426edc5 .accordion-content p {\n  margin: 10px 0;\n}\n\n#uc_accordion_elementor_1426edc5 .accordion-icon {\n  transition: transform 0.3s ease;\n  display:flex;\n}\n\n#uc_accordion_elementor_1426edc5 .accordion-header.active .accordion-icon {\n  color: #01C136;\n  transform: rotate(-90deg);\n}\n\n<\/style>\n\n<div class=\"accordion\" id=\"uc_accordion_elementor_1426edc5\">\n  <div class=\"accordion-item\">\n  <h5 class=\"accordion-header\">\n    Process analysis and optimization\n    <span class=\"accordion-icon\">\n      <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_2761_556\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"19\" height=\"19\">\n<g clip-path=\"url(#clip0_2761_556)\">\n<g clip-path=\"url(#clip1_2761_556)\">\n<path d=\"M18.26 17.6787V1.67875H16.26V15.2687L1.97001 0.96875L0.560009 2.37875L14.85 16.6687H1.26001V18.6687H17.26C17.81 18.6687 18.26 18.2187 18.26 17.6687V17.6787Z\" fill=\"black\"\/>\n<\/g>\n<\/g>\n<\/mask>\n<g mask=\"url(#mask0_2761_556)\">\n<rect x=\"18.26\" y=\"0.679688\" width=\"18\" height=\"18\" transform=\"rotate(90 18.26 0.679688)\" fill=\"#112A10\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<clipPath id=\"clip1_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/h5>\n  <div class=\"accordion-content\">\n    <p><p>We analyze your existing IT service processes and identify potential for optimization in order to increase efficiency and service quality.<\/p><\/p>\n  <\/div>\n<\/div>\n<div class=\"accordion-item\">\n  <h5 class=\"accordion-header\">\n    Workflow automation\n    <span class=\"accordion-icon\">\n      <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_2761_556\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"19\" height=\"19\">\n<g clip-path=\"url(#clip0_2761_556)\">\n<g clip-path=\"url(#clip1_2761_556)\">\n<path d=\"M18.26 17.6787V1.67875H16.26V15.2687L1.97001 0.96875L0.560009 2.37875L14.85 16.6687H1.26001V18.6687H17.26C17.81 18.6687 18.26 18.2187 18.26 17.6687V17.6787Z\" fill=\"black\"\/>\n<\/g>\n<\/g>\n<\/mask>\n<g mask=\"url(#mask0_2761_556)\">\n<rect x=\"18.26\" y=\"0.679688\" width=\"18\" height=\"18\" transform=\"rotate(90 18.26 0.679688)\" fill=\"#112A10\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<clipPath id=\"clip1_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/h5>\n  <div class=\"accordion-content\">\n    <p><p>By automating recurring tasks, we reduce manual errors and increase the speed of your IT service delivery.<\/p><\/p>\n  <\/div>\n<\/div>\n<div class=\"accordion-item\">\n  <h5 class=\"accordion-header\">\n    Incident and problem management\n    <span class=\"accordion-icon\">\n      <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_2761_556\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"19\" height=\"19\">\n<g clip-path=\"url(#clip0_2761_556)\">\n<g clip-path=\"url(#clip1_2761_556)\">\n<path d=\"M18.26 17.6787V1.67875H16.26V15.2687L1.97001 0.96875L0.560009 2.37875L14.85 16.6687H1.26001V18.6687H17.26C17.81 18.6687 18.26 18.2187 18.26 17.6687V17.6787Z\" fill=\"black\"\/>\n<\/g>\n<\/g>\n<\/mask>\n<g mask=\"url(#mask0_2761_556)\">\n<rect x=\"18.26\" y=\"0.679688\" width=\"18\" height=\"18\" transform=\"rotate(90 18.26 0.679688)\" fill=\"#112A10\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<clipPath id=\"clip1_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/h5>\n  <div class=\"accordion-content\">\n    <p><p>We ensure fast and structured handling of IT malfunctions, minimize downtime, and improve problem-solving processes.<\/p><\/p>\n  <\/div>\n<\/div>\n<div class=\"accordion-item\">\n  <h5 class=\"accordion-header\">\n    Change management\n    <span class=\"accordion-icon\">\n      <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_2761_556\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"19\" height=\"19\">\n<g clip-path=\"url(#clip0_2761_556)\">\n<g clip-path=\"url(#clip1_2761_556)\">\n<path d=\"M18.26 17.6787V1.67875H16.26V15.2687L1.97001 0.96875L0.560009 2.37875L14.85 16.6687H1.26001V18.6687H17.26C17.81 18.6687 18.26 18.2187 18.26 17.6687V17.6787Z\" fill=\"black\"\/>\n<\/g>\n<\/g>\n<\/mask>\n<g mask=\"url(#mask0_2761_556)\">\n<rect x=\"18.26\" y=\"0.679688\" width=\"18\" height=\"18\" transform=\"rotate(90 18.26 0.679688)\" fill=\"#112A10\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<clipPath id=\"clip1_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/h5>\n  <div class=\"accordion-content\">\n    <p><p>With a structured change management approach, we help you integrate new IT services and technologies securely and efficiently into your existing infrastructure.<\/p><\/p>\n  <\/div>\n<\/div>\n<div class=\"accordion-item\">\n  <h5 class=\"accordion-header\">\n    Servicedesk integration and support\n    <span class=\"accordion-icon\">\n      <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_2761_556\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"19\" height=\"19\">\n<g clip-path=\"url(#clip0_2761_556)\">\n<g clip-path=\"url(#clip1_2761_556)\">\n<path d=\"M18.26 17.6787V1.67875H16.26V15.2687L1.97001 0.96875L0.560009 2.37875L14.85 16.6687H1.26001V18.6687H17.26C17.81 18.6687 18.26 18.2187 18.26 17.6687V17.6787Z\" fill=\"black\"\/>\n<\/g>\n<\/g>\n<\/mask>\n<g mask=\"url(#mask0_2761_556)\">\n<rect x=\"18.26\" y=\"0.679688\" width=\"18\" height=\"18\" transform=\"rotate(90 18.26 0.679688)\" fill=\"#112A10\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<clipPath id=\"clip1_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/h5>\n  <div class=\"accordion-content\">\n    <p><p>Our ITSM approach offers you a powerful service desk that provides fast and effective solutions for your IT requests and problems.<\/p><\/p>\n  <\/div>\n<\/div>\n<div class=\"accordion-item\">\n  <h5 class=\"accordion-header\">\n    Reporting and performance analysis\n    <span class=\"accordion-icon\">\n      <svg width=\"19\" height=\"19\" viewBox=\"0 0 19 19\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<mask id=\"mask0_2761_556\" style=\"mask-type:alpha\" maskUnits=\"userSpaceOnUse\" x=\"0\" y=\"0\" width=\"19\" height=\"19\">\n<g clip-path=\"url(#clip0_2761_556)\">\n<g clip-path=\"url(#clip1_2761_556)\">\n<path d=\"M18.26 17.6787V1.67875H16.26V15.2687L1.97001 0.96875L0.560009 2.37875L14.85 16.6687H1.26001V18.6687H17.26C17.81 18.6687 18.26 18.2187 18.26 17.6687V17.6787Z\" fill=\"black\"\/>\n<\/g>\n<\/g>\n<\/mask>\n<g mask=\"url(#mask0_2761_556)\">\n<rect x=\"18.26\" y=\"0.679688\" width=\"18\" height=\"18\" transform=\"rotate(90 18.26 0.679688)\" fill=\"#112A10\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<clipPath id=\"clip1_2761_556\">\n<rect width=\"18\" height=\"18\" fill=\"white\" transform=\"matrix(0 1 -1 0 18.26 0.679688)\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\n    <\/span>\n  <\/h5>\n  <div class=\"accordion-content\">\n    <p><p>We provide transparent reporting and analytics so you can monitor the success of your IT services and drive continuous improvement.<\/p><\/p>\n  <\/div>\n<\/div>\n\n<\/div>\n<!-- end Accordion -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5000b5f3 e-flex e-con-boxed e-con e-parent\" data-id=\"5000b5f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-954289 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"954289\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimal management of IT services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8e288a animated-fast elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"5b8e288a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Increase customer satisfaction and efficiency by automating recurring tasks and standardizing service management processes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b99d811 default-section-spacing animated-fast e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"6b99d811\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-29925157 e-grid e-con-full e-con e-child\" data-id=\"29925157\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25e05336 e-con-full team-box e-flex e-con e-child\" data-id=\"25e05336\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6c238e41 e-con-full e-flex e-con e-child\" data-id=\"6c238e41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d283676 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4d283676\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Incident Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b35bbb1 elementor-widget elementor-widget-image\" data-id=\"1b35bbb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e14873 elementor-widget elementor-widget-text-editor\" data-id=\"63e14873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Faster incident handling and resolution<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46bed072 e-con-full team-box e-flex e-con e-child\" data-id=\"46bed072\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53b9b686 e-con-full e-flex e-con e-child\" data-id=\"53b9b686\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fe9c52b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5fe9c52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Problem Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab892 elementor-widget elementor-widget-image\" data-id=\"8ab892\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f45b9da elementor-widget elementor-widget-text-editor\" data-id=\"6f45b9da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Identifying and eliminating underlying problems to prevent recurring incidents<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24df3226 e-con-full team-box e-flex e-con e-child\" data-id=\"24df3226\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-51883356 e-con-full e-flex e-con e-child\" data-id=\"51883356\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec6ad91 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2ec6ad91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Change Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-702a7287 elementor-widget elementor-widget-image\" data-id=\"702a7287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-thumbnail size-thumbnail wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad0fb8a elementor-widget elementor-widget-text-editor\" data-id=\"3ad0fb8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Minimization of risks and unwanted effects caused by changes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-769334da e-con-full team-box e-flex e-con e-child\" data-id=\"769334da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3af5323e e-con-full e-flex e-con e-child\" data-id=\"3af5323e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d9c2ddb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1d9c2ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Request Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c95047 elementor-widget elementor-widget-image\" data-id=\"17c95047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c665090 elementor-widget elementor-widget-text-editor\" data-id=\"6c665090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automation and standardization for fast processing of service requests<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cbf49a7 e-con-full team-box e-flex e-con e-child\" data-id=\"7cbf49a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-59089643 e-con-full e-flex e-con e-child\" data-id=\"59089643\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20d5c92d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"20d5c92d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Knowledge Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4ee9a1 elementor-widget elementor-widget-image\" data-id=\"6f4ee9a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d595cba elementor-widget elementor-widget-text-editor\" data-id=\"6d595cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Establishment of a central knowledge database to simplify and accelerate the sharing and retrieval of information<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50b14194 e-con-full team-box e-flex e-con e-child\" data-id=\"50b14194\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5555b05f e-con-full e-flex e-con e-child\" data-id=\"5555b05f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bec3c40 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7bec3c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Configuration Management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0c51d3 elementor-widget elementor-widget-image\" data-id=\"7d0c51d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d148fcc elementor-widget elementor-widget-text-editor\" data-id=\"d148fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A CMS that maps and manages all IT components and their dependencies<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3921d3a e-con-full team-box e-flex e-con e-child\" data-id=\"3921d3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-453805dc e-con-full e-flex e-con e-child\" data-id=\"453805dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43d842c7 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"43d842c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Incident Response and Automation <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315cf802 elementor-widget elementor-widget-image\" data-id=\"315cf802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652abc6b elementor-widget elementor-widget-text-editor\" data-id=\"652abc6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Intelligent workflows for rapid incident response and minimized downtime<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1849b47a e-con-full team-box e-flex e-con e-child\" data-id=\"1849b47a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3f76aef4 e-con-full e-flex e-con e-child\" data-id=\"3f76aef4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3ff46f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b3ff46f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Predictive Analytics <br>(ITSM Pro)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-467c638b elementor-widget elementor-widget-image\" data-id=\"467c638b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"51\" height=\"65\" src=\"https:\/\/staging-mk2234.teamative.com\/wp-content\/uploads\/2024\/07\/globe-icon.svg\" class=\"attachment-large size-large wp-image-2703\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-334e99a9 elementor-widget elementor-widget-text-editor\" data-id=\"334e99a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To predict incidents and trends within the ITSM process<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"parent":15428,"menu_order":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-15391","leistung","type-leistung","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ServiceNow ITSM | teamative<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/staging-mk2234.teamative.com\/en\/portfolio\/servicenow\/itsm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServiceNow ITSM | teamative\" \/>\n<meta property=\"og:description\" content=\"ServiceNow ITSM Optimization and automation of your IT service processes IT service management (ITSM) is a strategic approach to designing, managing, and delivering IT services. 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