ServiceNow - CMDB: Transparent configurations management for IT-Assets

Configuration Management System (CMS):

• Implementation of technical requirements in accordance with Level 2 of the CMS maturity model

Data scrubbing and automation:

• Elimination of duplicate entries and the automated assignment of life cycle statuses for configuration items (CIs)

Rules and relationships:

• Implementation of rules for removing relationships attached to inactive CIs and assets

CMDB Health Dashboard:

• Development and implementation of a Dashboard to monitor the status of the Configuration Management Database (CMDB).